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May 2011

In San Diego County’s efforts to improve its public assistance enrollment system have backfired – degrading service quality, accountability, and job performance – according to the employees doing the work.

CPI and the San Diego State University are releasing a report based on a survey of 342 county employees and a review of county data. The study, County Employees: Overworked and Undermined, reveals a chaotic and stressful environment at the Family Resource Centers, where low-income county residents apply for assistance such as food stamps, health programs and temporary aid.

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